Abusive Language...

I understand your frustation however as this is a formal chat session. I request you not to use abusive language.

I understand your frustation however as this is a formal chat session. I request you not to use abusive language as it may leads to chat disconnection.

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Hold Statement...

• May I place your chat on hold for a minute. So that I can furthur diagnose the issue.
• May I place you on hold for few minutes so that I can research on the issue to assist you further.
• Is it alright, if I place your chat on hold.
• This will take around two minutes of time. Please be with me.
• Please give me two minutes so that I can research on this issue and assist you further.

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If we ask cusomer ?

May I have two more minutes to educate you by summarising the issue ?

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If Cusomer Says ?

If customer says what about my personal data :
I assure you that this information will be kept confidential. So, Please give me permission to access your computer as I will troubleshoot the issue in front of you.
 
If the customer say thank you, you resolved my issue :
I take great pleasure in helping an esteemed customer like you.
 
If customer says thank you :
You are welcome.

If Customer provides the information :
Thank you for the information.

If we are asking customer time and customer says okay :
Thank you.

Customer appreciating the agent :
Thank you for your compliment. I appreciate that.

If we are asking customer time and customer says okay :
Thank you.

Mr. Customer you have been a very patient customer and I really appreciate your co-operation for the same.

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Call Closing...

CUSTOMER NAME IS MUST ( Mr. Cx, ..... )

Mr. Customer I would like to summarize the issue for you.

The issue that you were facing was --- ( issue ) ---
The reason behind that was  --- ( reason ) ---
and I had resolved the issue by  --- ( resolution ) ---

Mr. Customer is there anything else that I may assist you with?
Mr. Customer if you need any assistance in future please feel free to contact us on our toll free number 1-800-237-3901.

Thank you for choosing I yogi technical services.

Have a great day.

" Good Karma! "

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Issue Resolved...

Mr. Customer I have fixed the issue, I request you to check from your end and let me know if it is working fine now?

I have resolved the issue. Could you please try to --- ( issue ) --- ?

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Files and Folders...

Mr. customer, Please save all your confidential / important data and close all the applications running on your computer, before we start the troubleshooting procedure.

I request you not to use keyboard or mouse, while I troubleshoot the issue, as it may lead to confusion.

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